Privacy Policy

1. Introduction

Welcome to w444, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and personal data of every player who uses our services. This Privacy Policy explains how w444 collects, uses, stores, and discloses information when you visit our website, create an account, or engage with any of our games, promotions, or customer support services.

By accessing w444 and registering an account, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all users of w444 services, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and throughout Bangladesh.

2. Information We Collect

In order to provide a safe, fair, and personalised gaming experience, w444 may collect the following categories of personal information from you:

• Identity information: full name, date of birth, and government-issued identification documents for age and identity verification purposes.
• Contact information: email address, mobile phone number, and mailing address within Bangladesh.
• Financial information: bKash wallet numbers, Nagad mobile banking details, Rocket account references, Dutch-Bangla Bank or City Bank account information used for deposits and withdrawals.
• Technical information: IP address, browser type and version, device model, operating system, and session data collected automatically when you access our platform.
• Gameplay data: betting history, game preferences, bonus usage, wagering records, and responsible gaming settings such as deposit limits or self-exclusion elections.
• Communications: messages and enquiries submitted to our customer support team via email or live chat, including records of any complaints or disputes raised.

3. How We Use Your Information

w444 processes your personal data only for clearly defined, legitimate purposes. We will never sell your information to third parties for marketing purposes. The principal uses of data collected are as follows:

• Account management: to verify your identity, process your registration, and maintain the security and integrity of your w444 account.
• Payment processing: to facilitate deposits via bKash, Nagad, Rocket, Upay, and other supported banking channels, and to process withdrawal requests promptly.
• Service personalisation: to tailor promotions, bonus offers, game recommendations, and platform features to your individual preferences and gameplay activity.
• Regulatory compliance: to fulfil obligations under applicable laws, conduct Know Your Customer (KYC) checks, and prevent fraud, money laundering, or other financial crime.
• Customer support and dispute resolution: to respond to your enquiries, investigate complaints, and resolve disputes in a fair and timely manner.

4. Cookies and Tracking Technologies

w444 uses cookies and similar tracking technologies to enhance your browsing experience, remember your session preferences, and analyse usage patterns across our platform. Cookies are small data files stored on your device. We use the following types:

• Essential cookies: required for the platform to function correctly, including maintaining your logged-in session and securing account access.
• Performance cookies: help us understand how visitors interact with our site, which pages are visited most frequently, and where users encounter errors.
• Functional cookies: enable personalised features such as remembering your preferred language and display settings.
• You may adjust cookie preferences through your browser settings at any time. Note that disabling essential cookies may impair certain platform functions.

We do not use cookies to build advertising profiles for third-party networks or sell cookie-derived data to external parties.

5. Data Sharing and Disclosure

w444 does not sell, rent, or trade your personal information. We may share limited, necessary data with the following categories of trusted third parties solely to operate our platform effectively and fulfil legal obligations: payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) for processing financial transactions; identity and KYC verification service providers; game software suppliers and platform technology partners (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) who are contractually bound to protect your data; and regulatory authorities or law enforcement agencies where disclosure is required by applicable law.

Any third party that receives your personal data is required to handle it in accordance with applicable data protection principles and is prohibited from using it for any purpose other than the specific task for which it was shared.

6. Data Security

The security of your personal data is a top priority at w444. We implement industry-standard technical and organisational measures to safeguard all information stored on our platform. These measures include:

• SSL (Secure Socket Layer) encryption on all data transmissions between your device and our servers, ensuring your personal and financial data cannot be intercepted in transit.
• Access controls that restrict your personal data to authorised personnel only, on a need-to-know basis, with multi-factor authentication enforced for all administrative access.
• Regular security audits, penetration testing, and vulnerability assessments carried out by independent security specialists.
• Secure, encrypted storage of all financial transaction records and account credentials, with automatic session timeouts to protect idle accounts.

7. Data Retention

w444 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Account information is typically retained for the duration of your active account plus a further period as required for legal, compliance, and dispute resolution purposes. Financial transaction records may be retained for a longer period to satisfy regulatory requirements.

When your data is no longer required, we securely delete or anonymise it in accordance with best-practice data disposal procedures. You may request early deletion of your account data at any time, subject to our legal retention obligations, by contacting our support team.

8. Your Rights

As a w444 account holder, you hold certain rights with respect to your personal data. We are committed to honouring these rights in a timely manner. You may exercise the following:

• Right of access: request a copy of the personal data w444 holds about you.
• Right to rectification: ask us to correct inaccurate or incomplete personal information on your account at any time.
• Right to erasure: under certain conditions, request that we delete your personal data, subject to any overriding legal retention requirements.

9. Children and Minors

w444 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will immediately close the account and delete all associated data.

If you believe that a person under the age of 21 has provided personal information to w444, please contact our support team immediately so we can take appropriate action. For adults aged 21 and above only.

10. Changes to This Policy

w444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will notify registered users via email or a prominent notice on the platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of w444 following the posting of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which w444 handles your personal data, please contact our dedicated support team by emailing [email protected]. We aim to respond to all data-related enquiries within 3 business days. Bangladesh Standard Time (BST, UTC+6) applies to all response time commitments.